FAQ
T/T 30% as deposit, and 70% before delivery. We’ll show you the photos of the products and packages before you pay the balance.
EXW, FOB, CFR, CIF, DDU/DDP.
Generally, it will take 10-15 working days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Our machines are covered by a 1-year warranty, during which all non-human damaged parts can be replaced with new ones. We provide machine installation and operation videos.
Generally, we use standard exported wooden case for LCL goods, and and fixed with steel wire for FCL goods.
Yes, we have 100% test before delivery. And we will attach our inspect report for every machine.
We keep good quality and competitive price to ensure our customers benefits; We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Yes, we have records for your customer, and will prefer providing accessories to clients.
The warranty period is one year or working time of 2200 hours
See What We Can Do
Pre-Sale Service
Let customers know all the details related to machines and transactions.
Provide professional advice for each customer’s questions, consult the sea freight and other related fees for the designated port. Let customers know every detail before placing an order.
We are all thinking for customers, through customer visits, telephone and fax to customers to understand our company’s product features and service functions, to grasp the customer’s current situation and needs as much as possible, rational use of resources to guide customers, feasibility analysis and positioning according to customer needs and Investment plans to provide the best equipment configuration.
After-Sales Service
We provide high quality machines and genuine low price after-sales service.
·Any part that proves that the process material is defective will be provided free of charge for one (1) year from the date of original purchase. This warranty is void if the device is misused or negligent. Labor or other related fees are not included.
·We provide free installation, commissioning and training for our customers.
·Before shipment, a thorough and rigorous inspection must be carried out to ensure that each component is in good condition.
·Carefully pack all the machines according to the different loading methods.
·Cooperate with professional shipping companies to ensure transportation time
·Provide detailed user manual and troubleshooting diagram, including how to use and maintain the machine correctly.
·Provide customers with free warranty and maintenance within the contracted time limit and within the scope of repair.
·We regularly visit users to help solve problems and requirements when users use the device.
·Provide users with the latest information on the use of technology for free.
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